Frequency Capping: Balance Reach and User Experience
Showing your ad too many times to the same user is a double waste - you burn through budget on someone who's clearly not interested, and you create negative associations with your brand. Frequency capping solves this problem by limiting ad exposure per user.
What is Frequency Capping?
Frequency capping limits how many times a single user sees your ad within a specified time period. It's a fundamental tool for balancing reach, engagement, and user experience.
PopTrade offers two types of caps:
- Impression Cap - Maximum number of ad impressions per user
- Session Cap - Maximum number of browsing sessions where your ad appears
Why Frequency Capping Matters
For Campaign Performance
- Prevents budget waste - Stop spending on users who won't convert
- Increases unique reach - Spread budget across more potential customers
- Improves CTR - Fresh audiences click more than fatigued ones
- Better attribution - Cleaner data when users aren't over-exposed
For User Experience
- Reduces annoyance - Nobody likes seeing the same ad 50 times
- Protects brand perception - Aggressive frequency creates negative associations
- Respects user intent - If they didn't click after 5 views, they're not interested
Setting Up Frequency Caps in PopTrade
Navigate to your campaign's "Traffic Controls" section and configure:
Impression-Based Caps
- Frequency Cap Value - Number of impressions (e.g., 3)
- Frequency Cap Period - Time window: per hour, per day, or per week
Session-Based Caps
- Session Cap Value - Number of sessions
- Session Cap Period - Time window for counting sessions
Recommended Settings by Campaign Type
Brand Awareness Campaigns
Goal is visibility and recall, so higher frequency is acceptable:
- Recommended: 5-7 impressions per day
- Max weekly: 20-25 impressions
- Reasoning: Brand recall requires multiple exposures
Direct Response / CPA Campaigns
Goal is immediate action, so tighter caps work better:
- Recommended: 2-3 impressions per day
- Max weekly: 10-12 impressions
- Reasoning: If they didn't convert in 3 views, more won't help
Retargeting Campaigns
Users already know your brand, moderate frequency keeps you top-of-mind:
- Recommended: 3-5 impressions per day
- Max weekly: 15-20 impressions
- Reasoning: Balance between reminder and annoyance
High-Value / Considered Purchases
Longer decision cycles need sustained presence:
- Recommended: 2-3 impressions per day
- Max weekly: 12-15 impressions
- Duration: Run for 2-4 weeks to cover decision period
How to Find Your Optimal Frequency
- Start conservative - Begin with 3/day cap
- Monitor performance curves - Check conversion rates at different frequency levels
- Find the inflection point - Where additional impressions stop driving conversions
- Set cap just below that point - Leave some buffer
Advanced: Per-Placement Caps
Publishers can also set their own frequency caps on placements. When both advertiser and publisher have caps, PopTrade respects the stricter of the two. This dual-layer approach ensures quality across the network.
Frequency Capping vs Session Capping
| Impression Cap | Session Cap |
|---|---|
| Counts every ad view | Counts visits to publisher sites |
| Better for brand recall | Better for avoiding repetition |
| More granular control | More user-focused approach |
Signs Your Frequency is Wrong
Cap Too Loose (need to tighten)
- CTR declining over time
- Rising CPAs with same creative
- User complaints to publishers
Cap Too Tight (can loosen)
- Not spending full budget
- Limited reach despite available inventory
- Conversion data suggests users need more touchpoints
Proper frequency capping is one of the easiest wins in campaign optimization. Set it once, and you'll immediately improve both efficiency and user experience.